Refund policy

Return and Refund Policy

Effective Date: [DATE]

At TrendBasket, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return and Refund Policy carefully before requesting a return or refund.

Return Eligibility

To be eligible for a return:

  • The return request must be made within [X DAYS] of receiving your order.

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned in its original packaging with all accessories, manuals, tags, and promotional items (if applicable).

  • Proof of purchase or order confirmation is required.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return unless they are defective or damaged upon delivery:

  • Gift cards

  • Digital products or downloadable content

  • Personalized or custom-made items

  • Perishable goods

  • Personal care or hygiene products that have been opened or used

  • Products marked as "Final Sale" or "Non-Returnable"

How to Request a Return

To initiate a return:

  1. Contact us at princepanchal12p3@gmail.com with your order number and reason for the return.

  2. If your return is approved, we will provide return instructions.

  3. Carefully pack the item and send it to the address provided.

Please do not return items without receiving return authorization.

Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item sent by us, we will cover the return shipping cost.

  • If the return is for any other eligible reason (such as a change of mind, where permitted), the customer is responsible for the return shipping charges unless otherwise stated.

Original shipping charges are generally non-refundable unless the return is due to our error.

Refund Process

Once we receive and inspect your returned item:

  • We will notify you whether your refund has been approved.

  • If approved, your refund will be processed to your original payment method.

  • Refunds are typically completed within [REFUND PROCESSING TIME], although the exact timing may depend on your bank or payment provider.

If you have not received your refund after the stated period, please contact your bank or payment provider before reaching out to us.

Exchanges

We offer exchanges for eligible items, subject to product availability.

If you wish to exchange a product for a different size, color, or replacement, please contact us at [EMAIL ADDRESS]. If the requested item is unavailable, we may issue a refund in accordance with this policy.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within [X DAYS] of delivery.

  • Include your order number along with clear photographs of the product and packaging.

  • After verification, we will arrange a replacement, exchange, or refund at no additional cost to you.

Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible, and you may need to follow the return process after delivery.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Email: princepanchal12p3@gmail.com

Business Address: princepanchal12p3@gmail.com